Terms of Service

1. About these terms

These Terms of Service govern your use of weriseweb.com and the general commercial relationship between RISE Web — a service operated by RISE Broadcast LLC, registered in the Sharjah Media City Free Zone, United Arab Emirates — and clients who engage us for website design, development, or related digital services. Where a specific project agreement, proposal, or invoice conflicts with these general terms, the specific project agreement governs for that project.

2. Our services

RISE Web provides website design, development, content management system setup, hosting configuration, and related digital services as described on our Packages page or in your individual proposal. The exact scope, deliverables, and timeline for your project are confirmed in writing before work begins.

3. Payment terms

A 50% deposit is required before any work begins, unless otherwise agreed in writing. The remaining balance is due before final delivery, where delivery means the date a staging or live link is provided to you. For larger projects, payment may be split into milestones as agreed in your proposal.

Additional revision rounds beyond those included in your package are charged at the extra-round rate confirmed in your proposal before that work begins. We will not proceed with chargeable extra work without your prior agreement.

4. Delivery timelines

Stated delivery timelines begin from the date we receive all assets required to proceed — including copy, images, brand materials, and any necessary approvals or access — from you. Delays in providing these materials will extend the delivery date accordingly. We will tell you promptly if anything is missing or causing a delay.

5. Intellectual property

Upon receipt of full payment for a project, full intellectual property rights in the delivered website are transferred to you. This includes the custom code, design assets, and configurations created specifically for your project.

Open-source tools and frameworks used in the build (for example, Next.js, Payload CMS, or any other tool listed on our Stack page) remain governed by their own respective open-source licences. We do not claim ownership over any third-party open-source software, and your use of those tools after handover remains subject to their licence terms.

Until full payment is received, we retain ownership of all work product, and you may not use, publish, or distribute it.

6. Third-party services and subscriptions

Some add-ons or features require you to hold your own subscription with a third-party provider (for example, email hosting via Migadu, or payment processing via Stripe). We will tell you clearly during scoping which services require a direct subscription in your name, and we are not responsible for the pricing, availability, or policies of those third-party providers.

7. Aftercare and support plans

Care, Care Plus, and Growth Support plans, where purchased, are subject to availability and the scope described on our Packages page at the time of purchase. We may decline or discontinue a support plan if capacity is genuinely exceeded; if we do, we will give you 30 days' written notice so you have time to make other arrangements.

The 15-day post-launch support window included with every build covers fixing issues that existed at launch, not new feature requests, which are scoped and quoted separately.

8. Limitation of liability

To the extent permitted by UAE law, our liability arising out of or in connection with a project is limited to the total fees you paid for that project. We are not liable for indirect, incidental, or consequential losses, including loss of revenue, loss of data, or loss of business opportunity, arising from your use of or inability to use the delivered work — except where such liability cannot be limited or excluded under UAE law (for example, in cases of gross negligence, wilful misconduct, or fraud).

Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded under UAE Federal Law No. 5 of 1985 (the Civil Transactions Law) or any other applicable mandatory law.

9. Acceptable use

You agree not to use our services or website to engage in unlawful activity, infringe on the rights of others, or violate UAE Federal Decree-Law No. 34 of 2021 (or its successor legislation) on Combating Rumours and Cybercrimes, or any other applicable UAE law.

10. Cancellation

Either party may cancel a project in writing before work has substantially begun, in which case any deposit paid is non-refundable to cover scoping and administrative work already completed, unless otherwise agreed. Once work has substantially begun, cancellation terms will follow what's set out in your specific project proposal.

11. Changes to these terms

We may update these terms from time to time. The date at the top of this page reflects the most recent revision. Material changes affecting an active project will be communicated to you directly; continued use of our website after changes are published constitutes acceptance of the updated terms for new engagements.

12. Governing law and disputes

These terms are governed by the laws of the United Arab Emirates. Any dispute arising out of or in connection with these terms or a project engagement will first be addressed through good-faith discussion between the parties. If not resolved, disputes will be subject to the jurisdiction of the competent courts of the Sharjah Free Zone, or another forum mutually agreed in writing between the parties.

13. Contact

Questions about these terms can be sent through our contact page.

These terms are intended as a clear, general-purpose framework for typical website design and development engagements. They are not a substitute for tailored legal advice. For higher-value contracts, projects involving regulated industries, or bespoke commercial arrangements, we recommend having a UAE-qualified lawyer review the specific project agreement before signing.